Queuing in Retail
Improving Customer Experiences with NEMO-Q
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Solutions for retail
NEMO-Q offers multiple solutions for retailers to help them better manage wait times and reduce abandonment. Customers can sign in on a tablet, select their desired service, and enter their mobile number. Your employees have a different view, offering them a holistic view of those waiting and how long they have been in line. With the SMS feature, customers can receive a text when it's their turn, making it easier for them to carry on with other activities and not feel as though their time is being wasted.
Important for Reducing abandonment
Every store has peak times, and it’s obvious when those are, according to your POS system. So, be better prepared to handle them with customer queuing system. With a queuing system that includes NEMO-Q functionality, customers immediately know their anticipated wait time. It streamlines the customer flow and can improve the level of service, as well because you have provided the customer with an expectation. They aren’t left wondering and growing agitated.
You may also find that customers’ perceived wait time is less than the actual wait time. Why? Because when a person is physically in line with no distractions, a few minutes can seem like an eternity. But with CFM in conjunction with engaging digital signage, customers will suddenly feel as though it’s only been a minute or two. Customers can continue with their day, being productive by checking work email or taking a moment to catch up on the day’s news. Then, when they are called in the time promised, customers feel as though your brand is trustworthy and reliable, which could lead to greater loyalty.