Queuing in Healthcare
Improving Patient Experiences with NEMO-Q
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Wait Times are a powerful Influencer
While many aspects contribute to a positive
hospital-, clinic- or lab-visit, one crucial
element of the patient experience is wait time.
Nothing frustrates a patient more than sitting in
a lobby, watching as others are seen by the
doctor, and having no information about when
their turn will be. And an experience perceived
as valuable time wasted may result in patients
leaving your facility, never to return again.
Transparency in waiting
Today, fusing new and existing technologies, the NEMO-Q solutions enables patients to make valuable use of their waiting time by allowing them to secure a place in line from anywhere, expediting check-in processes and time spent waiting in lobbies. With NEMO-Q, individuals can easily enter your queue online from any phone, computer, or kiosk in your facility. Purposely engineered to adapt to both young and aging demographic preferences.
Facilitate patient Satisfaction
Medical aid is not all that a patient seeks; quality care in a patient-centric environment is also paramount. Gauging how a facility is perceived by the patrons served, customer satisfaction surveys garner immediate feedback, gathering specific information about positive and negative patient perceptions that could improve both a facility’s services and bottom line. Available to patients in a variety of channels—from tablets in the patient rooms or kiosks at the exit—NEMO-Q satisfaction surveys provide valuable information that administration can leverage to make improvements and streamline patient visits.