Queuing in government
Improving Customer Experiences with NEMO-Q
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Improve morale
When citizens are happier, the employees assisting them are, as well. Create a stress free work, and waiting environment with a queuing system.
Increase efficiency
See your visitors in a timely and orderly manner. With a NEMO-Q queuing system in place you can yield greater returns.
Increase visitor satisfaction
Multiple options for line entry translate to a demonstration of your respect for citizens’ time.
Decrease lobby traffic
Cut down on your number of walk-ins and free up critical space in your lobby. Make the citizen's experience efficient and effective.
Mobile friendly options
With NEMO-Q Appointment Scheduling your citizens can easily book online through a secure and safe mobile friendly website.
Importance of queuing in government
Our approach of satisfying the customer’s “when they want, how they want and where they want” mentality extends beyond the confines of the private sector – government, particularly in government offices, can benefit from queuing systems and queuing software. An organized lobby is critical in a government-office setting – this organization, often achieved through line-management software and systems, leads to increased visitor satisfaction, employee efficiency and overall morale.
Choosing the Right fit
You can queue customers by name, number, mobile phone or appointment, find a cost-effective software solution from a range of available options, lean on historical statistics to continuously improve, separate customers into different lines and send them to different employees, and receive industry-leading implementation and service.
powerful Analytics
Virtual queuing systems can alleviate traffic at busier government offices, allowing citizens to reserve appointments and avoid long wait times, and use real-time analytics to boost the efficiency of office staff. You’ll be able to leverage real-time information, utilize a management statistics dashboard to produce customized reports and “canned” presentations, and use data to continuously tailor processes to your specific needs.