Queuing in government
Improving Customer Experiences with NEMO-Q
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Importance of queuing in government
Our approach of satisfying the customer’s “when they want, how they want and where they want” mentality extends beyond the confines of the private sector – government, particularly in government offices, can benefit from queuing systems and queuing software. An organized lobby is critical in a government-office setting – this organization, often achieved through line-management software and systems, leads to increased visitor satisfaction, employee efficiency and overall morale.
Choosing the Right fit
You can queue customers by name, number, mobile phone or appointment, find a cost-effective software solution from a range of available options, lean on historical statistics to continuously improve, separate customers into different lines and send them to different employees, and receive industry-leading implementation and service.
Virtual queuing systems can alleviate traffic at busier government offices, allowing citizens to reserve appointments and avoid long wait times, and use real-time analytics to boost the efficiency of office staff. You’ll be able to leverage real-time information, utilize a management statistics dashboard to produce customized reports and “canned” presentations, and use data to continuously tailor processes to your specific needs.