A NEMO-Q solution will make your student experience easy and pain free by putting them in the correct queue from any location including their home
NEMO-Q has years of experience managing the very unique traffic patterns of colleges and universities. We can design a flexible system to manage lines and wait times in any higher education environment. The system can seamlessly transfer students between departments and merge walk-in traffic with appointments to maximize efficiency.
Put student satisfaction and employee proficiency first
Allow students to get in line via mobile, web, or in person
Students can make same day or future appointments
Employees can serve students in a role based capacity
BENEFITS OF A STUDENT FLOW MANAGEMENT SYSTEM
- INCREASE EMPLOYEE EFFICIENCY
- INCREASE STUDENT SATISFACTION
- REDUCE LABOR EXPENSES
- REDUCE STUDENT ABANDONS
With a Student Flow Management (SFM) solution in place, you achieve a greater return from your skills-based routing investment. This is true because you send fewer students to agents who do not have the skills to handle the transaction or inquiry. Employees are therefore not wasting time on transactions they cannot properly handle. With a SFM system, you are in essence reserving a specialist for your student and increasing the likelihood of first contact resolution.
By offering students options, you demonstrate respect for your students' valuable time and elevate the level of service you offer. In addition, it is truly remarkable how the perception of time changes with SFM. To people waiting in your lobby, ten minutes can seem like an eternity. With a SFM solution in conjunction with digital signage or other forms of marketing, such as magazines or even free wi-fi, the perceived wait time is drastically reduced. Students can continue to be productive, engage in a conversation with other students, or get that second cup of coffee - all the while knowing their place in line is secure. Ten minutes is gone before they know it. When called by an employee in the time promised, you create student trust and loyalty.
For every student that is routed through the SFM, the university is saving on labor by efficiently matching resources with demand. Statistics and modeling, which is part of the SFM system, can also be utilized to create more efficient schedules, especially with part-time employees.
During periods of peak volume in your One-Stop Student Services Area, SFM immediately educates your students with the electronic wait time. With options for managing the wait time, students who reserve their place in a queue will not leave out of frustration because they don’t know what to expect in terms of waiting.