Queuing using a Phone
NEMO-Q offers a variety of phone queuing applications, including our “Text to be Next” and our “Call Ahead Queuing” software solutions. Both applications allow your customers to wait from a remote location until it is their assigned time to come into your office for service. This not only creates a more relaxed working environment for your employees, but it also gives your customers a lesser perceived wait time at your office!
For years, NEMO-Q has given your customers the ability to send an SMS text to get in line, but for some clients it’s simply just easier to pick up the phone and call in. To encompass all types of customers, NEMO-Q is now offering your clients the ability to call in to reserve a place in line at your office. This technology coupled with our world-renowned queuing platform will not only change the way your customers wait, but will also streamline the way you offer services from the moment your customer walks in your front door.
Your customers will use our NEMO-Q “Text to be Next” software to receive a ticket number and will be assigned an approximate time of when their number will be called. In addition, the walk-in customers that are waiting in your lobby can view length of service queues and number of customers waiting. This functionality will greatly increase your customer flow and decrease the amount of time customers spend in your lobby. Customers are assigned a ticket number and the time that their number will be called before they ever arrive to your location, creating a more relaxed work environment. Customers can request additional time to arrive to your office or remove themselves completely from the queue. Customers can check on their place in line at any time by simply texting in their ticket number.