NEMO-Q's Patient Flow Management System helps clinics, labs, and hospitals manage and improve their patients’ experience and waiting environment.
Healthcare facilities all over the world are using NEMO-Q's virtual queuing systems to increase overall patient satisfaction, improve throughput, and manage their wait times. We recognize that rarely are two operations the same and each Patient Flow solution usually has to be equally unique. Let one of our specialists help you find the solution that is right for you. Patient Flow Management is a technology that has been used successfully by high-traffic clinics and hospitals for several years. A PFM system is the interface between patients waiting in the lobby and a skills-based routing solution. When a new patient arrives, the PFM system evaluates the Estimated Wait Time (EWT) for a specialist. If there is no specialist available for a few minutes, the system quotes the EWT and assigns the patient a Privacy Code™. This allows patients to wait freely about your location while the system saves their place in line. When it is time to be seen, patients will receive a notification within the time quoted. This notification can be in the form of a Privacy Code™ being displayed or announced, a text message, or in person.
See more patients in a more efficient manner
Multiple methods of queue entry while protecting privacy
Produce actionable KPI’s
Employees can serve patients in a role based capacity
BENEFITS OF A PATIENT FLOW MANAGEMENT SYSTEM
: Increase Patient Satisfaction and Service Level by offering patients options. These options demonstrate respect for your patients' valuable time and elevate the level of service you offer. In addition, it is truly remarkable how the perception of time changes with PFM. To people waiting in your lobby, ten minutes can seem like an eternity. With a PFM solution in conjunction with Digital Signage or other forms of marketing, such as magazines or even free wi-fi, the perceived wait time is drastically reduced. Patients can continue to be productive, engage in a conversation with other patients, get that second cup of coffee, or attend to their unruly children they may have brought along -- all the while knowing their place in line is secure. Ten minutes is gone before they know it. When called by an employee in the time promised, you take patient trust and loyalty to an unprecedented level.
During periods of peak volume in your facility, PFM immediately educates your patients with the estimated wait time and with options for managing their wait time, patients who reserve their place in a queue will not leave out of frustration because they don’t know what to expect in terms of waiting.
Increase Employee Efficiency and First Contact Resolution with a PFM solution. With this solution, you will easily achieve a greater return from your skills-based routing investment. This is true because you send fewer patients to employees who do not have the skills to handle the reason for the patient’s visit, therefore, employees are not wasting time on patients they cannot properly handle. With a PFM system, you are in essence reserving a specialist for your patient and increasing the likelihood of first contact resolution.