How Healthcare Scheduling Software Can Lead to Healthier Patients
Delivering a positive patient experience has become a priority for healthcare providers. The shift to healthcare consumerism is a driver for this evolution, and organizations must begin to treat patient interactions differently with echoes of how other industries approach customer service. One thing that frustrates patients the most is waiting in a lobby, wondering when it will be their turn. To meet the needs of patients in the modern world, the vertical can turn to healthcare scheduling software. These virtual queueing solutions can empower better healthcare.
In this post, we’ll review the patient-provider landscape and how healthcare scheduling software impacts it and can result in healthier patients.
Majority of Patient Complaints Relate to Customer Service and Wait Times
A study published in the Journal of Medical Practice Management revealed that 96% of patient complaints are related to a lack of customer service, not the quality of care. Patients responded that these issues involve poor communication, disorganization, and excessive delays in seeing their provider.
An organization that doesn’t consider the patient experience and maintains an environment where complaints rise could result in:
- Losing patients to other providers.
- Patients visiting you less frequently, which could delay diagnosis and treatment.
- Patients not seeking help over “small things” because of the waiting and frustration, which could also lead to worse health outcomes.
The customer service disconnect could be a big disservice to patients. They don’t think it’s worth the time to get questions answered or address problems that could turn into something worse. In the end, these barriers impact access to care. So, how can you set wait time expectations and ensure more positive experiences? Healthcare scheduling software can be an easy solution.
Better Service and Responsiveness Translate to Healthier Patients
The logic is very simple here. If you treat patients better and respect their time, they’ll have a better experience. In creating this new framework, you could encourage people to visit their providers when any health situation arises. Many people put off regular check-ups and preventative screening during the pandemic. According to data from the Harvard School of Health, 20% of U.S. adults delayed care, and 57% of those experienced adverse health consequences.
To correct course on this trend and support early diagnosis and intervention, providers must consider the COVID effect in developing plans to serve patients more effectively with safe, contactless solutions. That’s possible with NEMO-Q healthcare scheduling software.
How NEMO-Q Healthcare Scheduling Software Works for Healthier Processes
The platform provides key features that allow you to see patients more efficiently without impacting experiences or privacy. Patients can save time by securing their place in line from anywhere, which expedites the check-in process and minimizes the time spent in waiting rooms.
Your patients access it through your website, clicking on the link to see projected wait times at a given location. They can then enter their mobile number, and the platform assigns them an appointment time, and they join the queue. Patients then receive approximate wait time and other follow-up reminders. Upon arrival, they’ll check in using a self-service kiosk or speaking to staff.
The software is adaptable and customizable to fit your organization’s specific needs and cater to all generations. These adjustments further improve the patient experience.
Our scheduling software can modernize how patients wait, allowing you to manage virtual queues and collect data. The data can be critical in delivering insights on wait times and patient experiences, creating a healthier process for all.
Learn more about our healthcare-specific queuing capabilities by scheduling a demo today.