An increasing number of Banks and Credit Unions are turning to different types of queuing systems to manage wait times and productivity. These systems can be used to direct customers to tellers or as an electronic sign-in sheet for the customer service side. The NEMO-Q system can match employee skill sets with customer demand to maximize selling opportunities and profits.
Benefits of NEMO-Q systems in Financial Institutions include:
- Keeping track of wait times and employee productivity
- Immediately identifying high value customers
- Providing unique advertising opportunities
- Producing detailed metrics of all aspects of your customer flow