guide to services
With "Customer Flow" system from NEMO-Q, you can take full control of the
traffic in all branches, even over great distances.
As customers' expectations increase and the managers of financial
institutions struggle to increase revenues through traditional as well as
new products.
A NEMO-Q Retail Banking system can dramatically improve the
customers' in-branch experience while it provides you, the manager, with new
means of marketing your products. In addition, our Retail Banking Systems
provide invaluable statistics and scheduling tools to further cut costs and
increase productivity.
The NEMO-Q queuing system works a little like an electronic sign in sheet.
As customer enters a branch or retail location, they are placed in an
electronic line by a receptionist or by using a self serve kiosk. The system
keeps track of how many customers are waiting for each service, and how many
tellers or bankers are available to serve each category.
Customers enjoy a more relaxed waiting environment and are informed about
their estimated wait time without having to stand in line.
Managers receive accurate statistical data about wait times, transaction
times, teller utilization and productivity. The system produces staff
schedules based on actual historical data from that branch and costs could
be lowered significantly through proper utilization of part-time employees.
Employees experience a less stressful working environment, even on very busy
days. Their performance is measured objectively and accurately.
Please contact us for additional information or to schedule a presentation
at a time and place of your choosing.
